We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.
Christmas presents bought in December can be exchanged until January 6, 2020.
FUB gladly accepts returns, but no later than 14 days from the date of receipt. Items should be returned new and unused. Returns that are damaged, soiled or altered will not be accepted and will be sent back to you at your own expense.
If you wish to cancel or return your order, please provide us with notice either via email to firstname.lastname@example.org, or by using the return form enclosed in your confirmation email from us. Return the item(s) to us as set out under “How to return” within the 14-day period. We will provide a refund as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the faulty items.
As soon as we have received and accepted the return, all successfully returned items will be credited to the credit card used to originally purchase the items, including the original shipping charges, less any taxes or import duties incurred.
Please note that some banks and credit card providers may take up to 14 business days to deposit the amount into your account. Contact your bank or credit card company for more information.