1. Print the return form attached in your confirmation email from FUB sent together with the invoice. Include this in the package.

2. Re-use the original packaging, close the parcel securely and attach the pre-paid GLS label enclosed in your parcel (only enclosed for Danish orders)

3. Returns without a prepaid GLS return label are at the sender’s own expense. Please note that we do not accept packages sent as cash or collect on delivery.

4. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.

5. You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.

We only offer free returns inside Denmark.

Returns without a prepaid GLS return label are at the sender's own expense.

When returning an item, you must print the return form and use the enclosed prepaid return label (only enclosed for Danish orders). The return form is sent to you by email together with the invoice when the order is shipped. Please fill out the return form and enclose it in the parcel.

Upon returning, you are fully responsible for the product(s) being wrapped securely, to effectively avoid damage while they are in transit. The full responsibility for the product is yours until the product has been safely delivered to us on the return address listed below on this page. We do not accept responsibility for items lost in shipping when returned, so we recommend you keep a receipt with a tracking number as proof that the package was in fact sent.

Please note that we do not accept packages sent as cash or collect on delivery. The customer/sender alone is responsible for sending back the goods to us to the listed return address. If a returned package is delivered to a parcel shop and not to the listed return address, it will be returned to sender at sender’s own expense.

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